Last updated: 2025 08 29

At Reviella, every piece is crafted with care, intention, and timeless elegance. We want you to feel completely confident in your purchase. If, for any reason, your jewelry is not exactly what you envisioned, our Refund Policy ensures a seamless and graceful return experience.

Eligibility for Returns

• Items may be returned within 30 days of delivery.
• Jewelry must be unworn, undamaged, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Final sale or customized pieces are non-returnable.

Refunds

• Once your return is received and inspected, we will notify you by email.
• If approved, refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.
• Shipping fees are non-refundable unless the item arrived damaged or defective.

Exchanges

• Exchanges are available for eligible items within 30 days of delivery.
• If the desired piece is out of stock, we will process a refund or issue store credit at your request.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

How to Start a Return

1. Contact our Customer Care Team at info@reviella.com with your order number.
2. We will provide you with a pre-paid return label (for U.S. customers; international customers may be responsible for return shipping).
3. Carefully package your item in its original box and return it within 14 days of receiving the label.

Late or Missing Refunds

• If you have not received your refund within 10 business days after approval, please check with your bank or credit card provider.
• If the issue persists, contact us at info@reviella.com and we will assist further.

 At Reviella, every detail matters — including your peace of mind. We treat every return with the same care and consideration as the jewelry itself.